BRIM SSC
Privacy Policy & Terms of Service
BRIM AI TUTOR SSC
Artificial Intelligence Tutor for SSC Exam Preparation
Effective Date: October 29, 2025 | Last Updated: October 29, 2025
1. Introduction
Welcome to BRIM SSC, an educational platform designed to help students prepare for SSC examinations. This Privacy Policy and Terms of Service document outlines how we collect, use, protect, and share your information when you use our application and services available at tutorssc.brimschool.uk.
By accessing or using BRIM SSC, you acknowledge that you have read, understood, and agree to be bound by these policies. If you do not agree with any part of these policies, please do not use our platform.
2. About Us
- App Name: BRIM SSC
- Website: tutorssc.brimschool.uk
- Email: hello@brimschool.uk
- Phone: 01973-846393
- Location: Bangladesh
3. Information We Collect
3.1 Personal Information
We collect the following types of information when you use BRIM SSC:
- Account Information: Name, email address, phone number, and date of birth
- Educational Information: Grade level, school name, SSC exam preparation subjects, study progress, and performance data
- Usage Data: Device information, IP address, browser type, operating system, and how you interact with our app
- Content Data: Practice test answers, notes, saved lessons, and any content you create or upload
3.2 Automatically Collected Information
When you use our app, we automatically collect:
- Device identifiers and mobile network information
- App usage statistics and crash reports
- Time spent on different sections of the app
- Features and content you access
- Learning Analytics: Quiz scores, practice test results, mock test performance, progress on topics, time spent per subject
- AI Interaction Data: Questions you ask our AI tutor, topics you request explanations for, and generated content you view
3.3 Payment Information
If you subscribe to premium features or make payments:
- Payment Details: We process payments through secure third-party payment processors. We do not store your complete credit card information on our servers.
- Transaction Data: We keep records of your payment transactions, subscription status, and purchase history for account management and billing purposes.
- Billing Information: Name, billing address, and email for payment receipts.
- Payment Security: All payment transactions are encrypted and processed by certified payment service providers (such as bKash, Nagad, SSLCommerz, or card payment processors). We comply with PCI-DSS standards for payment security.
4. How We Use Your Information
We use the collected information for the following purposes:
- Educational Services: To provide SSC exam preparation materials, track your learning progress, and personalize your study experience
- AI-Powered Features: To generate personalized topic explanations, create smart notes, answer your questions, and provide tailored learning recommendations based on your performance
- Performance Analytics: To track your quiz scores, mock test results, practice progress, and identify areas where you need more help
- Account Management: To create and manage your account, verify your identity, process payments, manage subscriptions, and provide customer support
- Communication: To send you important updates about your courses, new study materials, exam reminders, payment confirmations, and respond to your inquiries
- Improvement: To analyze how students use our app and improve our educational content and features
- Security: To protect against fraud, unauthorized access, and ensure the safety of our platform
- Legal Compliance: To comply with applicable laws and regulations in Bangladesh
4.1 AI-Generated Content
BRIM SSC uses artificial intelligence to provide personalized learning experiences:
- Topic Explanations: When you request an explanation on any SSC topic, our AI generates customized explanations based on your grade level and learning style
- Smart Notes: AI automatically generates study notes from lessons and topics
- Personalized Recommendations: Based on your quiz performance and progress, AI suggests topics you should focus on
- Practice Questions: AI may generate practice questions tailored to your skill level
How It Works: When you use AI features, your questions and learning data are sent to our AI service providers who process this information and return personalized content. We use these services solely to improve your learning experience.
5. Information Sharing
We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:
5.1 With Your Consent
We may share your information with third parties when you give us explicit permission to do so.
5.2 Educational Institutions
If you or your parent/guardian authorize us, we may share your academic performance data with your school or teachers.
5.3 Service Providers
We work with trusted third-party service providers who help us operate our platform, including:
- Cloud Hosting Services: For storing your data securely
- AI Service Providers: For generating personalized explanations, notes, and learning content (such as OpenAI, Google AI, or other AI platforms)
- Analytics Providers: For understanding app usage and improving performance (such as Google Analytics, Firebase)
- Payment Processors: For handling subscription payments and transactions securely (such as bKash, Nagad, SSLCommerz, Stripe, or other payment gateways)
- Customer Support Tools: For providing help and responding to inquiries
- Email Service Providers: For sending notifications and updates
These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Important Note: When you use AI features (like asking for topic explanations), your question and relevant learning context are sent to our AI service providers. The AI processes your request and generates personalized content. We do not share your personal identity with AI services — only the educational content needed to help you learn.
5.4 Legal Requirements
We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights and property
- Prevent fraud or security issues
- Protect the safety of our users
5.5 Parents and Guardians
For users under 18 years of age, we may share academic progress and account information with parents or legal guardians.
6. Data Security
We take the security of your personal information seriously and implement various measures to protect it:
- Encryption: We use encryption technology to protect sensitive data during transmission
- Secure Servers: Your data is stored on secure servers with restricted access
- Access Controls: Only authorized personnel have access to personal information
- Regular Monitoring: We continuously monitor for security vulnerabilities
- Secure Authentication: We use password protection and may offer two-factor authentication
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Children's Privacy
Important Notice for Parents and Guardians:
BRIM SSC is designed for SSC students, many of whom are under 18 years of age. We are committed to protecting children's privacy in accordance with applicable laws.
7.1 Parental Consent
For users under 13 years of age, we require verifiable parental consent before collecting any personal information. Parents or guardians can provide consent by:
- Signing up on behalf of the child
- Contacting us at hello@brimschool.uk to verify consent
7.2 Parental Rights
Parents and guardians have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection or use of their child's information
- Access their child's learning progress and activity
To exercise these rights, please contact us at hello@brimschool.uk or call 01973-846393.
8. Your Rights and Choices
You have the following rights regarding your personal information:
8.1 Access and Update
You can access and update your account information at any time through the app settings or by contacting us.
8.2 Data Deletion
You have the right to request deletion of your personal data. To delete your account and data, you can:
- Use the "Delete Account" option in the app settings
- Email us at hello@brimschool.uk with your request
- Call us at 01973-846393
We will delete your personal information within 90 days, except where we are required by law to retain it.
What Gets Deleted:
- Your account information (name, email, phone)
- Learning progress and quiz results
- Saved notes and bookmarked content
- AI interaction history
What We Keep (Legal Requirements):
- Payment transaction records (required for tax and accounting — kept for 7 years)
- Essential records required by Bangladesh law
- Anonymized data for analytics (no personal identifiers)
8.3 Data Portability
You can request a copy of your personal data in a portable format. Contact us at hello@brimschool.uk to make this request.
8.4 Opt-Out of Communications
You can opt-out of promotional emails and notifications by:
- Clicking the "unsubscribe" link in our emails
- Adjusting notification settings in the app
- Contacting us directly
Note: You will still receive important account-related communications even if you opt-out of promotional messages.
9. Data Retention
We retain your personal information for as long as:
- Your account is active
- Necessary to provide you with our services
- Required to comply with legal obligations
- Needed to resolve disputes or enforce agreements
After you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.
10. Terms of Service
10.1 Account Registration
To use BRIM SSC, you must:
- Provide accurate and complete registration information
- Be at least 13 years old, or have parental consent if younger
- Keep your password secure and confidential
- Notify us immediately if you suspect unauthorized access to your account
- Use the platform only for lawful educational purposes
10.2 User Conduct
When using BRIM SSC, you agree NOT to:
- Share your account credentials with others
- Use the app for any illegal or unauthorized purpose
- Attempt to access restricted areas or bypass security measures
- Upload viruses, malware, or harmful code
- Engage in cheating, plagiarism, or academic dishonesty
- Harass, abuse, or harm other users
- Copy, reproduce, or distribute our content without permission
- Use automated tools (bots) to access the platform
10.3 Intellectual Property
All content on BRIM SSC, including study materials, videos, practice tests, images, and software, is owned by us or our licensors and protected by copyright and intellectual property laws. You may:
- Use the content for your personal educational purposes
- Download materials for offline study
You may NOT:
- Reproduce, distribute, or sell our content
- Remove copyright notices or watermarks
- Use our content for commercial purposes
- Share premium content with non-subscribers
10.4 Subscription and Payments
BRIM SSC offers both free and premium features:
Free Features:
- Access to basic study materials
- Limited practice questions
- Basic progress tracking
Premium Features (Paid Subscription):
- Unlimited AI-generated topic explanations
- Full access to all subjects (Science, Humanities, Commerce)
- Unlimited practice questions and quizzes
- Full mock tests with detailed analytics
- Smart AI-generated notes
- Advanced progress tracking and insights
- Priority customer support
Payment Terms:
- Subscription fees are clearly displayed before purchase
- Payments are processed securely through trusted payment gateways (bKash, Nagad, credit/debit cards, or mobile banking)
- Subscriptions automatically renew unless you cancel before the renewal date
- You can cancel your subscription at any time through account settings
- Refund policy: Refunds are available within 7 days of purchase if you haven't used premium features extensively. Contact hello@brimschool.uk for refund requests
- We reserve the right to modify pricing with 30 days' advance notice to existing subscribers
- Failed payments may result in temporary suspension of premium features
Payment Security: All payment information is encrypted and processed by PCI-DSS compliant payment processors. We never store complete credit card details on our servers.
10.5 Service Availability
We strive to keep BRIM SSC available at all times, but we do not guarantee uninterrupted service. The app may be unavailable due to:
- Scheduled maintenance
- Technical issues or server problems
- Circumstances beyond our control (internet outages, natural disasters)
10.6 Account Termination
We reserve the right to suspend or terminate your account if:
- You violate these Terms of Service
- You engage in fraudulent or illegal activity
- Your actions harm other users or our platform
- You fail to pay subscription fees (if applicable)
You may also delete your account at any time by contacting us at hello@brimschool.uk.
11. Acceptable Use Policy
11.1 Prohibited Content
Users must not post, upload, or share content that is:
- Illegal, harmful, threatening, or abusive
- Hateful, discriminatory, or promotes violence
- Sexually explicit or inappropriate for students
- Violates others' privacy or intellectual property rights
- Contains spam, advertising, or promotional content
- False, misleading, or fraudulent
11.2 Academic Integrity
BRIM SSC is designed to support learning, not facilitate cheating. Users must:
- Use study materials to genuinely learn and understand concepts
- Not share exam questions or answers from actual SSC exams
- Not use our platform to complete assignments for others
- Practice academic honesty in all interactions
11.3 Reporting Violations
If you see content or behavior that violates our policies, please report it immediately to hello@brimschool.uk. We take all reports seriously and will investigate promptly.
12. Disclaimers and Limitations
12.1 Educational Purpose
BRIM SSC provides educational support and study materials for SSC exam preparation. However:
- We do not guarantee specific exam scores or results
- Our content is supplementary and does not replace formal education
- Exam success depends on individual effort and many factors
12.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- BRIM SSC is provided "as is" without warranties of any kind
- We are not liable for any indirect, incidental, or consequential damages
- We are not responsible for loss of data, profits, or business interruption
- Our total liability to you shall not exceed the amount you paid us in the past 12 months
13. Cookies and Tracking
BRIM SSC may use cookies and similar tracking technologies to:
- Remember your login information
- Understand how you use the app
- Improve app performance and user experience
- Provide personalized content recommendations
You can control cookie settings through your browser, but disabling cookies may affect app functionality.
14. Third-Party Links
BRIM SSC may contain links to third-party websites or resources. We are not responsible for:
- The content or privacy practices of these external sites
- Any damage or loss caused by using third-party services
We encourage you to review the privacy policies of any third-party sites you visit.
15. Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time to reflect:
- Changes in our practices
- New features or services
- Legal or regulatory requirements
When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or in-app notification
- Request your consent if required by law
Your continued use of BRIM SSC after changes take effect means you accept the updated policies.
16. Governing Law
This Privacy Policy and Terms of Service are governed by the laws of Bangladesh. Any disputes arising from these policies shall be subject to the jurisdiction of the courts in Bangladesh.
17. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- BRIM SSC
- Email: hello@brimschool.uk
- Phone: 01973-846393
- Website: tutorssc.brimschool.uk
- Location: Bangladesh
For Data Deletion Requests: Email hello@brimschool.uk with "Delete My Data" in the subject line, and include your registered email address or phone number.
For Parental Inquiries: Parents or guardians can contact us at hello@brimschool.uk or call 01973-846393 to review, modify, or delete their child's information.
18. Acknowledgment
By using BRIM SSC, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms of Service. If you do not agree with any part of these policies, please do not use our platform.
Thank you for trusting BRIM SSC with your SSC exam preparation journey!
© 2025 BRIM SSC. All rights reserved. This document was last updated on October 29, 2025.